If you prefer to order by telephone, please call our sales team on +44 (0)20 8995 0088.

Discounts  Please note that a 5% discount applies on orders of 25 or more of the same garment or 10% discount on 50 or more of the same garment. Please contact us for all orders above this amount.

Contact Us  If you have any queries regarding our online shop, or about your order, please contact us directly on +44 (0)208 995 0088 or by email at onlinesales@fashionizerspa.com from Monday to Thursday, 9.30am to 5.30pm and Friday, 9.30am to 5.00pm.

Shortening Service  Full length trousers are available at 80cm inside leg  - finished, and 56cm inside leg -  finished, for the capri trousers. These can be shortened to your requirements. The shortening service requires approximately 5 working days per consignment, depending upon the numbers ordered, and costs £15 per item. Unfortunately, shortened items cannot be returned. Please call us for longer leg lengths. For leg length changes, you will need to call us to place your order.

Larger Sizes  Sizes 20-26 garments incur an additional charge of £15 per item. These items are not held in stock and so lead times may vary. These orders may only be processed by telephone.

Monograms  Monograms are available in set fonts and sizes at a cost £3 per item. The minimum order is 12 garments. Please see www.fashionizerspa.com/monograms.  

Embroidery  For this service we require a .jpeg of your logo by email or post. Please note that this service takes 7 working days and a minimum order of 12 garments is required. The fee is £3 per item and there is a one-off set up fee for digitising your logo. Please contact us for further details.

DELIVERY

If you are an existing account customer or are paying by credit/debit card, you can expect delivery of stock items within 5 working days from the date we confirm your order is in stock and payment is received. If certain styles or sizes are not in stock, we will always contact you and give you the option of receiving a partial order, or receiving the full order at a later date. Lead times may vary for new accounts and special orders.

If you are buying from outside the UK mainland, we will contact you to discuss delivery costs as these may vary.

PAYMENT

As a new customer, your first order will need to be paid for by credit or debit card. When you proceed to ‘checkout’, you will be taken to a secure server to pay.

Paying on account
If you wish to have the goods delivered prior to payment, you will need to fill in our New Credit Account Form. Once your account has been set up (this will take 4-5 weeks), you will be able to purchase garments on account up to the agreed credit limit and be invoiced on delivery. Once those details are checked we will be dispatching the goods within 7 days according to the sizes we have in stock at the time of the order and we will invoice you on delivery. Our terms of payment are 14 days.

Please call to set up a new account or download the new account form from www.fashionizerspa.com/newaccount.  

Can I check the status of my order online?
By logging in to the My Account page you can check the status of your order. You will also receive an email letting you know if your order is being processed. However, you can always contact our sales team on onlinesales@fashionizerspa.com or +44 (0) 208 995 0088 for more information.

Is it safe for me to use my credit card online?
Our ordering system is completely secure. When you pay by credit card, you are transferred to the Protx server where you can enter all your details safely.

Postage and Packing  All orders incur a P&P charge which is automatically calculated for you when ordering on the website. In the event that you order more than 25 garments online, the shipping charges will not be calculated online, but will be deducted later.

VAT and Pricing  All prices are subject to VAT of 17.5%. Prices within the catalogue or website are subject to change without notice.  A fee of £2.50 per order will be levied where a debit or credit card is used.

Special VAT Exemption for EURO customers spending £500 or more.

Euro customers please note, if your garments bill comes to £500 or more, you will not be charged for VAT if you request your payment be made directly into our Euro bank account and if you send us your VAT number. Please order by telephone ONLY to take advantage of VAT free garments - we will not refund VAT on garments bought online.

RETURNS POLICY

Should you need to return or exchange any unworn, unwashed and uncustomised stock garments, in exactly the same condition they were sent to you, you must do so within 14 days of the dispatch date. We recommend that you obtain proof of postage or recorded delivery for any goods that you are returning, as we cannot be held responsible for parcels that fail to arrive. Please allow 14 days for your account to be credited. We charge a handling fee of £2.50 for returns, and reserve the right to charge an exchange fee on large or multiple exchanges.

GARMENT CARE

1. Please follow instructions for the purchase of garments for appropriate departments as indicated in descriptions.

2. Please ensure garments are the right size according to the size guide and are not worn too tight.

3. The standard issue of uniforms for a full time member of staff should at least consist of the following: 3 tunics and 2 trousers, or 3 dresses.

4. Garments should be worn in rotation.

5. Laundry care instructions in each garment are to be followed. Please do not use washing powders with bleaching agents on any of our products. We recommend using either Ariel or Persil Non Bio.

6. Garments should be cleaned and pressed regularly.

Based on the above standards and care the life expectancy of garments is as follows:
Garments can and will last longer, however the final life of garments is always dependant on the care the staff take, the fit of garments, laundry facilities and maintenance of uniforms as a whole.

• Tunics, Trousers and Dresses  - 12 months

Our garment guarantee covers non-performance due to manufacturing or fabric issues; it does not cover normal wear and tear, spillages, mis-use of any kind, or non-adherence to proscribed cleaning instructions. For instance, garments are not to be tumble dried and we will not be liable for any damage relating to a mis-use of cleaning instruction.

YOUR PRIVACY

Please read this privacy policy carefully before using this site

As used herein, the phrase “the site” refers to Fashionizer.com. By using the site, you indicate your acceptance of this privacy policy. If you do not agree to this policy, you are not permitted to access the site. Fashionizer reserves the right to change or otherwise update this Privacy Policy at any time. These updates are effective immediately once posted on the site and your use of the site thereafter means that you accept these changes or updates.

As Fashionizer understands and respects your privacy, we would like you to know how we use the personal information you provide to us. We collect personally identifying information (such as your name and address) when you register to use this site - or to request information.

At each point of data collection or registration users are given the appropriate means to opt-out of receiving future marketing material from Fashionizer.  We will never hire, sell or give your information to any third parties.  Personal information may be used for statistical analysis. If at any time users want to alter their marketing preferences they should write to:

The Database Manager
Fashionizer Spa
9 Power Road
Chiswick
LONDON
W4 5PY


TERMS AND CONDITIONS

1. General
These terms apply whenever we agree to sell our goods to the exclusion of any other terms.

1.1
We reserve the right for reasons of continuous improvement, to make changes to the items shown on this website. In order for us to update and improve our range, we reserve the right to remove selected styles from time to time.

1.2
We do our best to limit variations in colour, but owing to technical constraints there may be differences in colour between our products and the images of them on the website. There may also be minor variations in colour between different batches of the same products

2. Delivery and Shipping
2.1
We aim to dispatch within 5 working days from the date we confirm your order is in stock.

2.2
If all items are not in stock, we will advise you of estimated delivery date and give you the option to proceed with delivery in instalments as mentioned in terms 2.4. Alternatively you may wait for a full delivery.

2.3
Delivery is made to the address that you tell us is your delivery address.

2.4
We may deliver the goods in one or a few reasonable instalments; this will be confirmed when accepting your order. If goods are delivered in a number of reasonable instalments, you shall accept and pay for the goods in the same reasonable instalments. Each instalment is to be treated as a separate contract.

2.5
You shall pay our delivery charges in addition to the quoted item prices, as per our standard delivery charges set out on this website.

2.6
You shall notify us in writing of any claim for non-delivery or late delivery of or damage to the goods in transit within 7 days of the date of the invoice for them. Our liability in respect of any such claim is limited at our option to replacement of the goods or refund of the price and does not extend to any indirect or consequential loss.

3. Prices
3.1
All prices quoted on this website exclude shipping, a credit/ debit card fee (where it applies) and VAT. Any applicable carriage and VAT is payable by the customer in addition to the contract price.

3.2
You shall pay our reasonable extra charges in respect of
(a)
Any special arrangements made at your request in order to expedite delivery;
(b)
Costs, expenses and liabilities incurred by us where you give inadequate or inaccurate instructions.

4. Payment
4.1
Once credit facilities have been approved, we will invoice you for the goods together with any applicable carriage and VAT when they or any instalment of them is dispatched to you.

4.2
Notwithstanding the above, we reserve the right to ask for payment in advance if credit facilities have not been agreed.

4.3
You become liable to pay for goods within 14 days of the date of our invoice.

4.4
Despite any agreed credit terms all payments for goods supplied, whether or not invoiced, then become immediately due if any of the events set out in terms 6.2(a) to (c) occurs.

4.5
Interest on any overdue account at the rate of 8% per annum above bank base rate accruing from day to day is payable whether or not we have entered judgment for the debt.

5. Risk
The risk in the goods passes to you when the goods are delivered to you.

6. Ownership
6.1
We retain absolute legal ownership of the goods until the price of them, and of any other goods delivered to you subsequently, but prior to the date of payment, is paid in full.

If
(a)
You do not pay any invoice of ours within 7 days after it has become due or
If
(b)
You being an individual or firm  (a) become bankrupt or insolvent or (b)    enter into a
voluntary arrangement with creditors then the Company shall be entitled to treat any
obligation on the Company’s part of the Client as being at an end or suspend any further delivers to the Client.  If the Goods have been delivered but not paid for the price thereof as provided for on any relevant invoice issued by the Company to the Client shall become due immediately regardless of any other arrangements previously obtaining.

6.2
Nothing in terms 7.1 or 7.2 gives you the right to return the goods without our consent otherwise than in accordance with our returns policy referred to in clause 10.

7. Force Majeure
Where we are unable to perform due to any circumstances beyond our control we may suspend performance while those circumstances subsist, and subject to clause 8.1, any agreed date or period for delivery shall be regarded as extended accordingly.

8. Suspension and Cancellation
8.1
If any period of suspension of deliveries under term 9 lasts for more than 8 weeks, either of us may cancel the contract by written notice without penalty.

8.2
If any payment due to us from you under this or any other contract is in arrears, we may suspend further deliveries under any of those contracts, and if payment is not made within 7 days after we have served a demand in writing, on you referring to this term we may cancel any of those contracts and re-sell the goods concerned without incurring any liability to you. Your failure to comply with a demand for payment under this term is to be regarded as a repudiation of the contract, and we shall be entitled to damages accordingly.

9. Limitation on Liability
9.1
We will refund or credit the price of faulty goods, or replace them (at our discretion) but we will not be liable to you for any other loss or damage, direct or indirect, consequential or otherwise, whether or not we have been negligent,.
9.2
Nothing in these Terms affects our liability for death or personal injury resulting from our own negligence.

9.3
The supplier’s liability under these terms shall not in any circumstance exceed the amount received from the client. The Company confirms to the Client that the Goods will at the time of delivery/attempted delivery/deemed delivery to the Client be in accordance with the specification provided by the Company to the Client

The Company shall be under no liability whatever to the Client for any indirect loss and/or expense (including loss of profit) suffered by the Client arising out of a breach by the Company of the Company’s obligations to the Client
 - In the event of any breach by the Company of the Company’s obligations or
guarantees to the Client, the remedies of the Client shall be limited to damages which shall not exceed the Price shown on the relevant invoices issued by the Company to the Client
 - Where the Client accepts or has been deemed to have accepted any Goods then the Company shall have no liability whatever to the Client in respect of those Goods
 - The Company having performed the Company’s obligations shall not be liable to the Client for late delivery of the Goods
 - In the event that the Client declines to accept the Goods in breach of the Client’s
obligations to the Company the Client shall pay to the Company as and by way of agreed liquidated damages an amount equal to the Price of the Goods stated on any relevant invoice(s) issued by the Company to the Client.

10. Complaints
10.1
Complaints should be addressed in writing within 14 days.

10.2
If no written notice is received within 14 days the goods shall be deemed to have been accepted by the client as being in good order and in conformity with the contract.

10.3
The supplier shall not be liable for consequential loss however caused or occasioned. All other warranties and conditions whatsoever whether express or implied by statute or common law are excluded insofar as and to the extent that it is lawful to exclude them. Consequential loss shall include but without limitation loss of use, loss of profit of goodwill or other indirect loss.

11. Returns Policy
11.1
You may return unused goods for full credit up to 14 days after dispatch, so long as they are fit to be returned to stock, have not been worn, have all labels and spare buttons intact and are not personalised in any way.

12. Care instructions
All garments are labelled with clear care instructions. If the client or the client's staff or laundry appointed by the client do not follow these instructions accurately, the supplier cannot be held liable for deterioration in the quality or life of garments resulting from this lack of care.

13. Law
This contract is English governed by and is to be construed and interpreted exclusively in accordance with English Law and both parties submit to the non-exclusive jurisdiction of the English Courts.