Please read our terms & conditions that outline our business policies.
1. General
These terms apply whenever we agree to sell our goods to the exclusion of any other terms.
1.1
We reserve the right for reasons of continuous improvement, to make changes to the spa uniforms shown on this website. In order for us to update and improve our range, we reserve the right to remove selected styles from time to time.
1.2
We do our best to limit variations in colour, but owing to technical constraints there may be appreciable differences in colour between our products and the images of them on the website. There may also be minor variations in colour between different batches of the same products.
2. Delivery and Carriage
2.1
We aim to dispatch within 3-5 working days of receiving orders.
2.2
If all items are not in stock, we will advise you of estimated delivery date and give you the option to proceed with delivery in instalments as mentioned in terms 2.4. Alternatively you may wait for a full delivery or cancel your order.
2.3
Delivery is made at your premises, to the address indicated as the delivery address.
2.4
At your option we may deliver the goods in one or a few reasonable instalments, this will be confirmed when accepting your order. If goods are delivered in a number of reasonable instalments, you shall accept and pay for the goods in the same reasonable instalments. Each instalment is to be treated as a separate contract.
2.5
You shall pay our delivery charges in addition to the quote item prices, and as per our standard delivery charges set out on this website.
2.6
You shall notify us in writing of any claim for non-delivery or late delivery of or damage to the goods in transit within 7 days of the date of the invoice for them. Our liability in respect of any such claim is limited at our option to replacement of the goods or refund of the price and does not extend to any indirect or consequential loss.
3. Prices
3.1
All prices quoted on this website exclude carriage and VAT. Any applicable carriage and VAT is payable by the customer in addition to the item price.
3.2
You shall pay our reasonable extra charges in respect of
(a) Any special arrangements made at your request in order to expedite delivery;
(b) Costs, expenses and liabilities incurred by us where you give inadequate or inaccurate instructions.
4. Payment on account
4.1
Once credit facilities have been approved, we will invoice you for the goods together with any applicable carriage and VAT when they or any instalment of them is dispatched to you.
4.2
Notwithstanding the above, we reserve the right to ask for payment in advance if credit facilities have not been agreed.
4.3
You become liable to pay for goods within 14 days of the date of our invoice.
4.4
Despite any agreed credit terms all payments for goods supplied, whether or not invoiced, then become immediately due if any of the events set out in terms 6.2(a) to (c) occurs.
4.5
Interest on any overdue account at the rate of 8% per annum above bank base rate accruing from day to day is payable whether or not we have entered judgment for the debt.
5. Risk
The risk in the goods passes to you when the goods are delivered to you.
6. Ownership
6.1
We retain absolute legal ownership of the goods until the price of them, and of any other goods delivered to you subsequently, but prior to the date of payment, has been paid in full.
If (a) You do not pay any invoice of ours within 7 days after it has become due or
(b) The members of your company pass or call a meeting to pass a resolution for winding up, or if a petition for winding up, administration or bankruptcy is presented against you, or
If (c) You become subject to a winding up, administration or bankruptcy order, or to any distress or execution on or receivership over any of your assets then you shall cease at once to use any of our goods not then paid for and shall on demand return to us any of them remaining in your possession. On making such a demand we are entitled without incurring any liability to you to enter your premises and remove and re-sell such of our goods as are to be found there.
6.2
Nothing in terms 7.1 or 7.2 gives you the right to return the goods without our consent otherwise than in accordance with our returns policy referred to in clause 10.
7. Force Majeure
Where we are unable to perform due to any circumstances beyond our control we may suspend performance while those circumstances subsist, and subject to clause 8.1 any agreed date or period for delivery shall be regarded as extended accordingly.
8. Suspension and Cancellation
8.1
If any period of suspension of deliveries under term 9 lasts for more than 8 weeks, either of us may cancel the contract by written notice without penalty.
8.2
If any payment due to us from you under this or any other contract is in arrears, we may suspend further deliveries under any of those contracts, and if payment is not made within 7 days after we have served a demand in writing on you referring to this term we may cancel any of those contracts and re-sell the goods concerned without incurring any liability to you. Your failure to comply with a demand for payment under this term is to be regarded as a repudiation of the contract, and we shall be entitled to damages accordingly.
9. Limitation on Liability
9.1
We will refund or credit the price of faulty goods, or replace them (at our option) but we will not be liable to you for any other loss or damage, direct or indirect, consequential or otherwise, whether or not we have been negligent, but subject to term
9.2
Nothing in these Terms affects our liability for death or personal injury resulting from our own negligence.
9.3
The suppliers liability under these terms shall not in any circumstance exceed the amount received from the client.
10. Samples
Samples will be invoiced to you on dispatch and will be credited in full provided they are returned to us carriage paid, unused and within 14 days of delivery otherwise the price, including any applicable carriage and VAT becomes immediately payable.
11. Complaints
11.1
Complaints should be addressed in writing within 14 days
11.2
If no written notice is received within 14 days the goods shall be deemed to have been accepted by the client as being in good order and conformity with the contract.
11.3
The supplier shall not be liable for consequential loss however caused or occasioned. All other warranties and conditions whatsoever whether express or implied by statute or common law are excluded insofar as and to the extent that it is lawful to exclude them. Consequential loss shall include but without limitation loss of use, loss of profit of goodwill or other indirect loss.
12. Returns Policy
12.1
You may return unused goods for full credit up to 14 days after dispatch, so long as they are fit to be returned to stock, have not been worn, have all labels and spare buttons intact and are not personalised in any way.
13. Care instructions
All garments are labelled with clear care instructions, if the client or the client's staff or laundry appointed by the client, do not follow these instructions accurately, the supplier cannot be held liable for deterioration in the quality or life of garments resulting from this lack of care.
14. Law
This contract is English governed by and is to be construed and interpreted exclusively in accordance with English Law and both parties submit to the non-exclusive jurisdiction of the English Courts.
